Refund policy

At ELITE THREAD LAB, we believe that time spent outdoors should be accompanied by comfort, preparation, and dependable equipment. Whether you are preparing for a weekend beneath the stars, arranging a comfortable sleeping space at a campsite, or bringing light to an evening gathering outdoors, we want your purchase to support the experience you have in mind.

We understand that outdoor equipment must meet practical expectations. A sleeping bag should suit your intended conditions, a camping mat should provide the comfort and dimensions you need, and a camping lantern should arrive in proper working condition.

If a product does not meet your expectations, this Return and Refund Policy explains how to request a return, refund, or exchange.

1. Return Period

Customers may request a return within 30 calendar days after the date of delivery.

To qualify for a standard return, the product should:

  • Be unused and in its original condition;

  • Be free from stains, odors, tears, punctures, or other damage;

  • Include original packaging, labels, accessories, and components where reasonably available;

  • Be accompanied by an order number or other reasonable proof of purchase.

For sleeping bags and camping mats, customers should inspect the product's dimensions, material, packaging, and listed specifications before using it outdoors.

For camping lanterns, customers should check the housing, included accessories, charging components, and general condition before use.

Products that have been used outdoors, washed, modified, or damaged through improper handling may not qualify for a standard change-of-mind return, except where applicable law requires otherwise.

2. How to Initiate a Return

To request a return, email:

[email protected]

Please include:

  1. Your full name;

  2. Order number;

  3. Product name or description;

  4. Reason for the return;

  5. Photographs, if the product arrived damaged, defective, incomplete, or different from what was ordered.

Our customer service team will review the request and provide instructions regarding the return process.

Please do not mail merchandise to an address other than the return address or another destination expressly authorized by our team.

Return Address

TH FAMILY INVESTMENT PARTNERSHIP I, LTD. Attn: DASHONE JAMAL WRIGHT 6056 Pasadena Point Blvd. S. Gulfport, FL 33707 United States

3. Damaged, Defective, or Incorrect Merchandise

We want customers to receive the equipment they ordered in the condition represented on our website.

If a sleeping bag, camping mat, or lantern arrives damaged, defective, incomplete, or materially different from the product description, please contact us as soon as reasonably possible after delivery.

For efficient review, please provide:

  • A photograph of the entire product;

  • Close-up images of the damaged or defective area;

  • Photographs of the packaging and shipping label, where relevant;

  • A description of the issue;

  • Your order number.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution.

For a covered product defect or fulfillment error, we will provide reasonable return instructions and will not require the customer to bear return shipping costs for that covered issue.

Nothing in this policy limits consumer rights or remedies that cannot legally be waived.

4. Change-of-Mind Returns

If you decide that a product is not suitable for your trip, camping arrangement, storage needs, or personal preferences, you may request a return within the stated return period, provided the merchandise meets the eligibility requirements.

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

Original shipping charges, if any, are not refundable solely because a customer changes their mind. Orders that qualified for free shipping were not charged an original shipping fee.

5. Product-Specific Return Considerations

Sleeping Bags

Sleeping bags should be returned unused, clean, and free from outdoor exposure, moisture, smoke, odors, or damage.

Please inspect the product's listed dimensions, insulation information, closure system, and other specifications before taking it on a trip.

Camping Sleeping Mats

Camping mats should be returned without punctures, abrasions, dirt, moisture damage, or alterations caused by use.

If a mat arrives with a manufacturing defect or an apparent air-retention problem, contact us with photographs and a description of the issue.

Camping Lanterns

Lanterns should be returned with included components and accessories where reasonably available.

If a lantern arrives with a damaged housing, malfunctioning switch, charging issue, or other defect, please provide photographs or a description of the problem.

For battery-powered products, customers should follow the manufacturer's handling and charging instructions. Do not return damaged or swollen batteries through ordinary shipping without first contacting us for appropriate instructions.

6. Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after receipt and review of the returned merchandise.

The time required for funds to appear in your account depends on the payment processor, card issuer, or financial institution. The processing estimate does not guarantee the exact posting date.

If your refund has been approved but has not appeared after a reasonable period, please contact [email protected].

7. Exchanges

If you would prefer a different sleeping bag, camping mat, or lantern model, contact us before returning the original item.

Exchanges depend on inventory availability. If a direct exchange cannot be arranged, we may process an eligible return and invite you to place a separate order.

8. Order Cancellations

If you need to cancel an order, contact us as quickly as possible after checkout.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once the order has been dispatched, cancellation may no longer be possible.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

9. Items That May Not Qualify for Standard Returns

Unless required by applicable law or expressly approved by our customer service team, the following may be ineligible for a standard change-of-mind return:

  • Equipment that has been used outdoors;

  • Sleeping bags or mats that have been washed, altered, or damaged;

  • Lanterns damaged through improper use or unauthorized modification;

  • Products returned outside the stated return period;

  • Items missing components necessary to identify or evaluate the original product.

These limitations do not exclude remedies for defective, misdescribed, or incorrectly supplied merchandise where applicable law requires a remedy.

10. Florida Consumer Protection

This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements, including relevant provisions of Chapter 501 of the Florida Statutes. Florida law addresses unfair or deceptive trade practices and certain retail refund-policy disclosures.

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11. Contact Us

For return, refund, or exchange assistance:

ELITE THREAD LAB TH FAMILY INVESTMENT PARTNERSHIP I, LTD. Attn: DASHONE JAMAL WRIGHT 6056 Pasadena Point Blvd. S. Gulfport, FL 33707 United States Email: [email protected]

We appreciate the opportunity to review your concerns and help you reach an appropriate resolution.