Contact information

ELITE THREAD LAB welcomes questions about our camping products, order status, payments, shipping, returns, and general website matters.

Whether you are preparing for a night outdoors, comparing sleeping equipment, checking a lantern order, or requesting help with a refund, our customer service contact is available to receive your inquiry.

Business Information

Customer Service Email

[email protected]

For efficient assistance, please include your order number, the product involved, and a brief explanation of your question.

Our team can assist with:

• Product descriptions and specifications;

• Sleeping bag and camping mat details;

• Lantern features and included accessories;

• Order confirmation and order status;

• Shipping fees and delivery estimates;

• Tracking inquiries and delayed shipments;

• Return and refund requests;

• Damaged, defective, or incorrect products;

• Privacy and website-related concerns.

Returns and Refunds

When requesting a return or refund, please provide your order number and the reason for the request.

If an item arrived damaged or defective, photographs of the product and packaging may help us review the matter more efficiently.

Please wait for return instructions before mailing merchandise.

Written Correspondence

TH FAMILY INVESTMENT PARTNERSHIP I, LTD. Attn: DASHONE JAMAL WRIGHT 6056 Pasadena Point Blvd. S. Gulfport, FL 33707 United States

We aim to review customer inquiries within a reasonable period. Response times may vary during weekends, holidays, and periods of increased order volume.

Thank you for visiting ELITE THREAD LAB. We value clear communication and appreciate the opportunity to assist.