Privacy policy

At ELITE THREAD LAB, we understand that trust is an essential part of every online purchase. When customers shop for sleeping bags, camping mats, or lanterns, they may provide personal details needed for payment, delivery, customer support, and order administration.

This Privacy Policy explains how TH FAMILY INVESTMENT PARTNERSHIP I, LTD. collects, uses, stores, and discloses information through **https://www.elitethreadlab.store/**  and related customer service activities.

1. Information We Collect

The information we collect depends on how you interact with our website.

A. Information Provided by Customers

When placing an order, contacting customer service, or submitting a request, you may provide:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Order number and purchase history;

  • Product selections and quantities;

  • Return, refund, or exchange information;

  • Customer service messages;

  • Other information you voluntarily submit.

Please do not send passwords, complete payment card numbers, or other highly sensitive credentials through ordinary email.

B. Payment and Transaction Information

Payments may be handled by third-party payment processors.

We may receive payment confirmations, transaction status, limited payment-related identifiers, and information needed to administer orders, refunds, or suspected fraudulent activity.

We do not intend to store complete payment card security codes.

C. Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Device type and operating system;

  • Pages viewed and website interactions;

  • Referring website;

  • Approximate location derived from network information;

  • Cookies and similar technologies;

  • Technical logs relating to website functionality and security.

This information helps us understand website performance, improve the shopping experience, and identify technical issues.

D. Customer Communications

If you contact us regarding a camping lantern, sleeping bag, delivery, refund, or other matter, we may retain the correspondence and related information to respond, resolve the issue, and maintain appropriate business records.

2. How We Use Personal Information

We may use information for the following purposes:

Order processing and fulfillment: Confirming purchases, preparing shipments, arranging delivery, and communicating order status.

Customer support: Responding to product questions, investigating complaints, processing returns, and assisting with refunds or exchanges.

Payment administration: Supporting transaction authorization, refund processing, payment records, and fraud prevention.

Website improvement: Maintaining technical functionality, troubleshooting errors, and understanding how visitors use the website.

Security and fraud prevention: Identifying suspicious transactions, protecting our systems, and reducing unauthorized activity.

Legal compliance: Meeting applicable accounting, tax, regulatory, and legal obligations.

Business communications: Sending transactional notices and, where permitted, promotional messages or product updates.

We seek to use personal information for legitimate purposes reasonably connected to our business activities.

3. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, local storage, and similar technologies to:

  • Maintain shopping cart functionality;

  • Remember customer preferences;

  • Support checkout;

  • Understand website traffic;

  • Measure performance;

  • Improve navigation and usability.

You may manage cookies through your browser settings. Disabling certain technologies may affect features such as cart persistence, checkout, or saved preferences.

Where required by applicable law, we will provide appropriate notices and choices concerning non-essential tracking technologies.

4. How We Share Information

We may disclose information to limited categories of recipients when reasonably necessary to operate the website and fulfill customer requests.

These may include:

  • Payment processors;

  • Shipping carriers;

  • Fulfillment and logistics providers;

  • Website hosting and ecommerce technology providers;

  • Customer support and email service providers;

  • Fraud prevention and security vendors;

  • Professional advisers, auditors, or insurers;

  • Government authorities or other parties where disclosure is legally required or reasonably necessary to protect rights and safety.

Service providers are expected to use information for authorized business purposes and apply appropriate safeguards.

We do not characterize customer information as being sold unless such a practice is actually conducted. If the business engages in a regulated sale or targeted advertising activity, this policy and applicable consumer choices must be updated accordingly.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete and document transactions;

  • Provide customer support;

  • Resolve returns, refunds, and disputes;

  • Maintain accounting and tax records;

  • Protect the website and prevent misuse;

  • Satisfy applicable legal obligations.

Retention periods may vary according to the information type and purpose.

When information is no longer reasonably necessary, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to lawful retention requirements.

6. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online platform or electronic transmission method can be guaranteed completely secure.

Customers should protect their devices and email accounts and avoid transmitting sensitive payment credentials through unsecured communications.

Florida Statutes §501.171 addresses the security of certain confidential personal information and notification obligations in qualifying security breach circumstances.

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7. Florida Privacy Rights

Florida's data privacy and security framework includes Chapter 501, Part V, Florida Statutes. The applicability of particular obligations depends on statutory definitions, thresholds, exemptions, and the nature of the business's processing activities.

The Florida Senate
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Where applicable, consumers may have rights concerning:

  • Confirmation of whether personal data is being processed;

  • Access to personal data;

  • Correction of inaccuracies;

  • Deletion of personal data;

  • Obtaining a portable copy of personal data;

  • Opting out of certain targeted advertising, sales, or profiling activities;

  • Other rights provided by applicable law.

Requests may be submitted to:

Email: [email protected] Subject: Privacy Rights Request

We may request reasonable information to verify identity and authority before responding. Requests will be handled according to applicable legal requirements.

8. Children's Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information from children under 13.

If we become aware that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it, subject to applicable law.

9. Third-Party Websites

Our website may contain links or integrations involving third-party payment services, shipping resources, or external platforms.

Those services operate under their own privacy policies and practices. We encourage visitors to review applicable notices before providing information through an external website.

10. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in business operations, technology, service providers, or legal requirements.

The revised version will be posted on this page with an updated effective date. Where required, material changes will be communicated through appropriate means.

11. Contact Information

For privacy questions or requests:

TH FAMILY INVESTMENT PARTNERSHIP I, LTD. Attn: DASHONE JAMAL WRIGHT 6056 Pasadena Point Blvd. S. Gulfport, FL 33707 United States Email: [email protected]